Summary
AWS Certified Solutions Architect – Associate with hands-on Linux, networking, and AWS troubleshooting from a 5-ticket operations lab and three cloud projects. First stop for my team's tech issues at Fulgent Genetics, a HIPAA-regulated lab, backed by seven years of customer-facing support.
Technical Skills
Linux & Systems: Linux (Ubuntu), Windows, macOS, systemd, file permissions, user management, log analysis
Networking: TCP/IP, DNS, DHCP, HTTP/HTTPS, TLS, subnetting, network troubleshooting
AWS: EC2, S3, IAM, VPC, CloudFront, Route 53, CloudWatch alarms, Lambda, DynamoDB
Scripting & Automation: Python, Bash, SQL, Terraform (IaC), Git, GitHub Actions, AWS CLI, pytest, Claude Code (AI-assisted development)
Support: Help desk ticketing, incident triage, root-cause analysis, technical documentation, Microsoft 365
Projects
Cloud & IT Operations Support Lab (Personal Lab)
- •Reproduced 5 Linux, network, and AWS failures on an Ubuntu EC2 lab, working each through a Spiceworks ticket from reported symptom to verified fix.
- •Diagnosed failed services, permission errors, inode exhaustion, DNS failures, security group drops, and TLS certificate problems.
- •Traced an S3 AccessDenied to a missing IAM permission and an unreachable instance to a missing Internet Gateway route.
- •Published a root-cause analysis for every ticket, including the hypotheses I ruled out.
AI-Powered Serverless Data Pipeline (Personal Project)
- •Built an event-driven ETL pipeline: Kinesis and S3 ingest, Step Functions running Amazon Comprehend enrichment, output to DynamoDB and S3.
- •Monitored it with 6 CloudWatch alarms tagged by severity, covering Lambda errors, dead-letter queues, Kinesis lag, and Step Functions failures.
- •Validated output with Athena SQL and 33 unit tests at 96% coverage: zero errors across 1,000 events, all in Terraform at about $12/month.
Cloud Resume Challenge (Personal Project, this site)
- •S3 and CloudFront with Origin Access Control, Route 53 and ACM for DNS and TLS, and a Lambda and DynamoDB visitor counter.
- •Deployed by GitHub Actions through OIDC (no stored access keys), with pytest as a gate before Terraform applies.
Automated Linux Dev Environment (Personal Project)
- •Terraform-built VPC, subnet, Internet Gateway, and EC2, with security groups limited to SSH/HTTP/HTTPS from one IP and a userdata script that bootstraps Docker and swap.
Experience
Test Entry and Handling Specialist II, Fulgent Genetics, El Monte, CA
Apr 2026 – Present
- •Handle my team's laptop, monitor, docking station, and Teams issues informally (about 3–4 a month), escalating the rest to IT with symptom, steps tried, and result.
- •Trained 14 new hires on CRM systems, SOPs, and data entry standards, and write workflow guides for the team.
- •Prioritize test cases by urgency across multiple processing queues and write a discrepancy report for each error.
Data Entry Specialist I, Fulgent Genetics, El Monte, CA
Jan 2025 – Apr 2026
- •Processed 300–500 orders a week in web-based CRM and LIMS under HIPAA, running quality checks.
- •Root-caused specimen and documentation discrepancies with client SOPs, fixing the source instead of the symptom.
- •Escalated issues through Client Support, translating technical discrepancies into clear client communication.
Lead Server / Host, Slurpin' Ramen Bar, City of Industry, CA
Dec 2017 – Dec 2024
- •Troubleshot POS faults during peak service, de-escalated customer issues, and trained new staff.
Certifications
AWS Certified Solutions Architect – Associate (SAA-C03)
Apr 2025
LinkedIn Learning: Learning Linux Command Line
Sep 2026
LinkedIn Learning: Networking Foundations: Networking Basics
Sep 2026
Education
Associate of Arts, Kinesiology, Mt. San Antonio College, Walnut, CA
Jun 2020